Welcome to Tailco Lock Solutions! We’re here to make your locks and padlocks shopping experience as smooth as possible. Below are answers to some of the most common questions we receive. If you don’t find what you’re looking for, feel free to contact us—we’re always happy to help!
What types of padlocks do you sell?
We offer a wide range of padlocks, including stainless steel, weather-resistant, combination, keyed, and high-security models. Whether you need a padlock for outdoor use, storage, or heavy-duty security, we’ve got you covered.
Are your padlocks suitable for outdoor use?
Yes! Many of our padlocks are designed to withstand harsh weather conditions, including rain, and extreme temperatures. Look for our weather-resistant and stainless steel options for outdoor durability.
Do you sell padlocks in different sizes?
Absolutely. We carry padlocks in various sizes, from compact 30mm models to larger 50mm+ options, to suit your specific needs.
What materials are your padlocks made from?
Our padlocks are crafted from high-quality materials such as stainless steel, brass, and hardened steel, ensuring durability and resistance to rust, corrosion, and tampering.
Are your padlocks pick-resistant and drill-resistant?
Yes, many of our padlocks feature advanced security mechanisms, including anti-pick pins and drill-resistant cylinders, to provide maximum protection.
How do I place an order?
Simply browse our website, select the product (s) you need, and proceed to checkout. Follow the prompts to enter your shipping and payment details.
What shipping options do you offer?
We offer standard and expedited shipping options. Delivery times and costs will vary depending on your location and chosen shipping method. We use Australian Post for all our deliveries. We offer free delivery for orders of AUD90 or more
What is your return policy?
We offer a hassle-free return policy within 10 days of purchase. If you’re not satisfied with your product, contact us for a return or exchange. Please ensure the product is unused and in its original packaging.
Do your padlocks come with a warranty?
Yes, most of our products come with a manufacturer’s warranty against defects in materials and workmanship. Check the product description for specific warranty details.
How do I reset a combination padlock?
Instructions for resetting combination padlocks can be found in the product manual or on our website. If you need assistance, feel free to contact our support team.
What should I do if I lose my keys?
If you lose your keys, you may need to purchase a replacement padlock, as we do not provide duplicate keys for security reasons. Consider keeping a spare key in a safe place to avoid this situation. Also you can contact a professional locksmith.
Still Have Questions?
If you didn’t find the answer you were looking for, don’t hesitate to reach out! Our friendly customer support team is here to assist you. Contact us via email, phone, or the contact form on our website.
Thank you for choosing us, we’re here to keep your belongings safe and secure! 🔒